Executive/Sr. Executive/Coordinator – Client Relationship

Executive/Sr. Executive/Coordinator - Client Relationship

Location : Chennai
Salary : Negotiable
Positions : 4
Department : Client Relationship

Pre Sales:

  • Identify methods to generate leads and enquiries.
  • Identifies business opportunities with new clients & existing clients for extended products(up-selling/ cross-selling).
  • Pursue new/existing client through calling/meeting etc to propose the products.
  • Create effective pipeline for customers in his territory, and managing the same.
  • Forecast business generation on monthly basis for diff. product category.
  • Prepare proposals/offers depending on the client requirement.

Sales

  • Demonstrating/presenting products to the clients and make them aware about the services provided.
  • Negotiating the terms of an agreement and closing sales and also negotiating on price, costs, delivery and specifications with clients.
  • Communicate the sales through the process to concerned departments (academic support, operations and accounts, Education).
  • Handover the required documents to concerned departments for implementation and record-keeping.
  • Collect payment and update the accounts and department records.
  • Follow up for future collection of payments as per the schedule.

Post sales

  • Coordinate with the client for status and troubleshooting of programme implementation (coordination & Execution)
  • Report issues/problems identified during programme delivery w.r.t to clients/internal departments in writing.
  • Do post execution PR/marketing for repeat business generation (e.g - feedback/testimonials/programme report/certificates/momentous).
  • Maintains quality service by establishing and enforce organization standards.

Market Research & Territory Management

  • Identify all the developments happening in the assigned territory w.r.t. competition.
  • Update about all the initiatives (like Events/Competition/Activities/New projects ) w.r.t clients.
  • New development in the territory w.r.t to market players in the Industry (non competitors).
  • Keep a track of all associations/meets/conference and plan promotional activities.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Record Keeping

  • CRM Software Updation w.r.t clients, sales pipelines, key account management, contacts information of key persons working with the clients.
  • File all the records as per the filing and documentations procedure.
  • File month end report as per prescribed format on last day of every month.

Events and Marketing

  • Implement the event plan w.r.t to marketing with existing and prospective clients.
  • During the Company Events do prospecting and marketing with the participants.
  • Execute post event PR activities.
  • Identify areas where promotion activities could be organized.
  • Plan and execute the promotional activities.
  • Analyze the results of the promotional activities in terms of effectiveness, leads and business generation.

Key Deliverable

  • Pres Sale, Sales and Post Sales
  • New development in the territory w.r.t to market players in the Industry
  • Record Keeping

Key Interaction

  • Internal - Sales Department, Academic Support, IT, Education
  • External -  Clients(Principal/Teachers), Media People, Students

Salary Offered

  • Negotiable

Qualification

  • Graduate - Marketing Management/ MBA

Knowledge/Skills/Abilities

  • Knowledge : MS Excel,proven ability to identify, gather, and analyze information to develop recommendations and implement innovative solutions
  • Skills : Strong communication skills - written, visual and verbal, consultative-selling skills
  • Abilities : Strong commitment and self-accountability to execute and drive results

Experience

  • 3 to 7 years

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